Find answers to the most common questions before your stay here.
What's the best price to book at Hotel Cimbel?
The best available price is the one you'll find on the official Hotel Cimbel website.
Our Best Price Guaranteed rate always offers the most competitive price for rooms with flexible cancellation policies.
Rates are updated daily based on demand and availability.
Is it cheaper to book on the official Hotel Cimbel website?
Yes. On the official website, you'll always find the best available price for your stay.
Plus, you'll have access to exclusive offers and enjoy the best booking conditions.
What are the advantages of booking directly on the official website?
Booking directly on the Hotel Cimbel's official website allows you to enjoy:
- Best Price Guarantee.
- Exclusive offers and promotions.
- Greater room availability.
- Direct hotel support.
- Fast handling of modifications or cancellations.
- The option to reserve a parking space.
What do Hotel Cimbel's rates include?
All our rates include:
- The selected room.
- Free Wi-Fi.
- Access to the pool and hotel facilities.
- VAT.
Some rates also include breakfast, half board, or full board.
Is breakfast included?
It depends on the rate you choose when making your reservation.
You can book your stay on the following basis:
- Room only.
- Bed and breakfast.
- Half board.
- Full board.
If you book the "Room only" rate, breakfast will not be included.
Is prepayment required?
For most of our rates, payment is made directly at the hotel during your stay.
Only some promotional or non-refundable rates require prepayment.
Hotel Cimbel may pre-authorize or charge the equivalent of the first night's stay to verify the validity of the credit card provided during booking.
What payment methods does Hotel Cimbel accept?
We accept the following payment methods:
- Credit and debit cards.
- Bank transfer (where applicable).
- Cash payment, within the limits established by current legislation.
Is it safe to book directly on the Hotel Cimbel website?
Yes. Our website uses a secure payment system that protects both your personal data and credit card information through encrypted connections and security protocols.
What is the difference between booking directly with Hotel Cimbel or through Booking.com, Expedia, or other online agencies?
Booking directly on the official Hotel Cimbel website gives you access to the Best Price Guarantee, as well as exclusive offers, greater room availability, and direct support from our team.
If you need to modify your reservation, ask a question, or make a special request, you will deal directly with the hotel, allowing us to offer you faster and more personalized service.
What happens if I find a cheaper price than the one on the official website?
Our commitment is to always offer the Best Price Guarantee on the official Hotel Cimbel website.
If you find a cheaper public rate for the same room, dates, and booking conditions, we recommend that you contact us before making your reservation. Our team will review the case and, if the conditions are met, we will offer you the best possible solution so you can book directly with the hotel.
Do you have any offers available?
Yes. Throughout the year, we publish promotions and exclusive offers for bookings made through our official website.
We recommend checking the offers section before confirming your booking to take advantage of the best conditions.
Do you have offers for seniors?
Yes. We have a special rate for guests over 60 with discounts applicable to stays of 5 to 7 nights or longer, depending on the season. This offer is subject to availability and specific conditions.
Do the prices include taxes and fees?
Yes. All prices published on our website include VAT.
Can I modify and/or cancel my booking?
Yes. You can easily modify and/or cancel your booking using the link in your confirmation email.
Please note that any modifications are subject to availability and the final price may differ from the original booking.
Cancellation policies depend on the rate you booked. Some rates allow free cancellation within the specified timeframe, while others may incur cancellation fees.
Where can I find the best price for a stay at the Hotel Cimbel?
The easiest way to find the best available price is to access the booking process on the Hotel Cimbel's official website.
On the desktop version, you'll find the "Dispo" option on the left sidebar. Selecting it will display a calendar with daily prices, allowing you to easily identify the dates with the lowest rates.
On the mobile version, the "Dispo" option is located in the horizontal menu of the booking process.
What types of rooms does Hotel Cimbel offer?
Hotel Cimbel offers different room categories to suit every type of trip:
- Urban Room, with city views.
- Superior Room, with partial sea views and a balcony.
- Premium Room, with full sea views and a balcony.
- Deluxe Room, with panoramic sea views and a spacious balcony.
- Luxury Room, with a private terrace, infinity pool, and full sea views.
- Suite, with full sea views, a spacious balcony, and a private jacuzzi.
Do all rooms have a balcony or terrace?
Yes, almost all. The only room without a balcony is the Urban Room.
- Superior and Premium Rooms have a balcony furnished with a table and chairs.
- Deluxe Rooms have a larger balcony with a table, chairs, and sun loungers.
- Luxury Rooms offer a private terrace with a table, chairs, sun loungers, and an infinity pool.
- The Suite features a spacious balcony furnished with outdoor furniture, sun loungers, and a private jacuzzi.
What amenities are included in the rooms?
All rooms at Hotel Cimbel include:
- Free Wi-Fi.
- Complimentary water.
- Coffee and tea making facilities.
- Minibar.
- Safe.
- Individually controlled air conditioning or heating.
- Full bathroom with shower.
- Hair dryer.
- Bathroom amenities.
- Television.
Some amenities may vary depending on the room category.
Do the rooms have air conditioning and heating?
No. The climate control system is central, except in the Luxury and Deluxe rooms, which have completely independent systems.
Are there rooms adapted for people with reduced mobility?
Yes. We have a limited number of adapted rooms.
We recommend contacting our reservations team at reservas@hotelcimbel.com before confirming your stay to check availability and help you choose the most suitable room.
How many people can stay in a room?
Most of our rooms can accommodate two people, either two adults or one adult and one child.
Some categories can accommodate up to three adults or two adults and two children thanks to their sofa beds.
If you are traveling as a family, the Superior Rooms and the Suite are excellent options. For three adults, we especially recommend the Deluxe Rooms or the Suite.
Can cribs or extra beds be added?
Yes. We have free cribs for babies up to 2 years old.
We do not offer extra beds, but several categories have comfortable sofa beds to accommodate both adults and children.
How often are the rooms cleaned?
Housekeeping is provided daily.
Towels may be changed daily. As part of our commitment to sustainability, we ask our guests to leave only the towels they wish to replace, thus contributing to responsible water use and environmental protection.
Do the rooms at Hotel Cimbel have a safe?
Yes. All rooms at Hotel Cimbel have a free safe large enough to store a standard-sized laptop, as well as documents, electronic devices, and other personal belongings.
Do the rooms at Hotel Cimbel have Chromecast?
Yes. All rooms at Hotel Cimbel have Chromecast, so you can connect your devices and enjoy your favorite content on the in-room TV during your stay.
Which rooms have sea views?
All our rooms, except the Urban Room, offer views of the Mediterranean Sea.
You can choose between side, front, or panoramic views depending on the room category booked.
Are there rooms with a private jacuzzi?
Yes. Our Suite features a private jacuzzi with Mediterranean views, ideal for enjoying an exclusive and relaxing stay in Benidorm.
Are there rooms with a private pool?
Yes. The Luxury Rooms feature a spectacular private infinity pool located on the terrace, with stunning views of Levante Beach.
Which room is best for families?
The Superior Rooms are an excellent option for families due to their spaciousness and capacity.
If you are looking for a higher level of comfort or are traveling with older children, we also recommend the Suite, which offers more space and spectacular views of the Mediterranean.
Which room has the best views?
The Deluxe Room offers magnificent panoramic views of the Mediterranean Sea from its spacious balcony.
If you're also looking for an exclusive experience, the Luxury Rooms and the Suite combine front-facing ocean views with premium amenities such as a private pool or jacuzzi.
What time is check-in at Hotel Cimbel?
Check-in is available from 4:00 PM.
If you arrive before this time, you can leave your luggage free of charge in our luggage storage and start enjoying Benidorm or the hotel facilities while we prepare your room.
What time is check-out?
Check-out must be completed before 12:00 PM on the day of departure.
If you wish to extend your stay for a few more hours, please check with reception for late check-out availability and applicable fees.
Is the reception open 24 hours a day?
Yes. Our reception is open 24 hours a day, so you will always find a member of our team available to assist you.
What documents do I need to check in?
In accordance with Spanish law, all guests must present a valid ID or passport during the check-in process for mandatory registration.
Can I check in online?
Yes. A few days before your arrival, you will receive an email with a link to check in online quickly and securely.
Completing this process before your stay will speed up your arrival at the hotel and allow you to enjoy a more comfortable check-in at reception.
What happens if I arrive very late at the hotel?
No problem, as the reception is open 24 hours a day.
However, if you expect to arrive in the early hours of the morning or with a significant delay, we recommend notifying our team in advance to ensure everything is ready for your arrival.
Can I use the pool and hotel facilities on my arrival or departure day?
Yes. You can enjoy the Hotel Cimbel's facilities, including the pool, on both your arrival and departure days, always in accordance with the hotel's established conditions and schedules.
What happens if I need to leave the hotel before the scheduled date?
If you decide to end your stay before the reserved date, the change will be subject to the conditions of the rate booked.
For certain reservations, a penalty equivalent to one night's stay may apply.
Is it necessary to leave a deposit or security deposit during my stay?
No. At Hotel Cimbel, no additional deposit or security deposit is required during your stay. However, all reservations must be paid upon arrival at the hotel, according to the conditions of the rate booked.
How can I contact reception during my stay?
You can go to reception in person at any time of day or night.
If you are in your room, simply dial 9 on your phone to contact our team directly.
Can I request a complimentary room after check-out?
Although we don't have complimentary rooms, Hotel Cimbel offers guests a shower room where they can freshen up and change after check-out.
This service is ideal for those who wish to continue enjoying the pool, the beach, or the hotel facilities before their return trip. We recommend checking availability at reception.
Can I leave my luggage before check-in or after check-out?
Yes. Hotel Cimbel offers a free luggage storage service so you can store your luggage both before check-in and after check-out.
Is it possible to check in before the scheduled time?
Yes, provided the room is available.
Depending on the arrival time, early check-in may incur an additional charge. If your room is not yet ready, you can use our luggage storage facilities. If you plan to arrive very early in the morning and wish to have the room available from your arrival, we recommend booking the previous night as well.
What services does Hotel Cimbel offer?
Hotel Cimbel offers a wide variety of services to ensure a comfortable stay by the sea in Benidorm:
- Free Wi-Fi throughout the hotel.
- Underground parking.
- Electric vehicle charging points.
- Buffet restaurant.
- Bar and beach bar with à la carte service.
- 24-hour reception.
- Concierge service.
- Room service.
- Daily room cleaning.
- Outdoor swimming pool.
- Children's pool.
- Terrace and solarium with sun loungers.
- Pool towel service.
- Entertainment and live music according to the schedule.
- Chromecast in all rooms.
- Minibar in rooms.
- In-room safe.
- Complimentary coffee and tea service.
Some services may incur an additional charge or be available only on certain dates and times.
Does Hotel Cimbel offer free Wi-Fi?
Yes. Hotel Cimbel offers free Wi-Fi in the rooms and common areas so you can stay connected throughout your stay.
Does Hotel Cimbel have parking?
Yes. Hotel Cimbel has underground parking for its guests, priced at €17 per day.
Spaces are limited, so we recommend booking parking in advance during the room booking process or by contacting our team directly.
Does the hotel have charging points for electric cars?
Yes. Hotel Cimbel has charging points for Tesla vehicles and other electric vehicles in its parking area.
If you are traveling to Benidorm in an electric car, we recommend checking with our team beforehand regarding the terms of use and availability of the chargers.
Does Hotel Cimbel offer room service?
Yes. Our room service is available from 9:00 AM to 11:30 PM, with lunch service from 10:30 AM to 10:00 PM, allowing you to enjoy a selection of our culinary offerings in the comfort of your room.
You can also request breakfast in your room for an additional fee. Breakfast served in your room is continental.
Does Hotel Cimbel offer a laundry service?
Yes. We offer a laundry service from Monday to Friday.
To use this service, laundry must be handed in before 11:00 AM. The usual return time is approximately two business days.
Does Hotel Cimbel have spaces for working or meetings?
Yes. The hotel lobby has spaces where you can comfortably sit with your computer to work, make a video call, or hold an informal meeting.
Does Hotel Cimbel offer a transfer service to Alicante-Elche Airport?
Yes. Our team can help you arrange a private transfer to or from Alicante-Elche Miguel Hernández Airport.
We recommend requesting this in advance so we can arrange the service according to your flight schedule.
Does Hotel Cimbel offer tourist information about Benidorm and its surroundings?
Yes. Our team will be happy to help you discover Benidorm and the Costa Blanca.
At reception, we can recommend places of interest, beaches, excursions, activities, routes, and experiences tailored to your preferences and the type of stay you are looking for.
What free services are included during my stay?
As a guest of Hotel Cimbel, you can enjoy various services and facilities at no extra cost, including:
- Wi-Fi in rooms and common areas.
- Access to the outdoor pool and children's pool.
- Use of the terrace and solarium.
- Sun loungers in the pool area.
- Pool towel service.
- Access to the hotel's common areas.
- Entertainment and musical performances according to the hotel's schedule.
Other services, such as parking, restaurants, room service, minibar, laundry, or transfers, may incur an additional charge.
Is the Wi-Fi at Hotel Cimbel suitable for working?
Yes. We offer free Wi-Fi throughout the hotel, in both guest rooms and common areas.
If you need to work during your stay, you can easily connect from your room or from various locations within the hotel.
Can I request a taxi from the hotel?
Yes. Our reception team can request a taxi for you at any time.
We work with the official taxi service of Benidorm to make getting around the city and its surroundings easier.
What dining options does Hotel Cimbel offer?
Hotel Cimbel has several dining options to enjoy throughout the day:
- Buffet restaurant, serving breakfast, lunch, and dinner.
- Lobby bar, serving coffee, drinks, and cocktails.
- Beach bar on the terrace, where you can enjoy drinks, cocktails, snacks, and light meals with sea views.
- Room service, available to enjoy a selection from our menu directly in your room.
Does Hotel Cimbel have a restaurant?
Yes. Hotel Cimbel has a buffet restaurant with a wide selection of products and dishes designed for a varied, balanced, and delicious meal.
Our culinary offerings are especially inspired by the Mediterranean diet, incorporating local recipes and flavors made with locally sourced products.
The restaurant also features show cooking, where we prepare different meats and fish to order so you can enjoy them freshly cooked to your liking.
What type of breakfast does Hotel Cimbel offer?
Every morning we serve a full buffet breakfast from 8:00 to 10:30 a.m. in the hotel restaurant.
You'll find a wide selection of hot and cold items, fruit, pastries, breads, cereals, and various options to start your day right.
Our buffet combines continental, English, and American breakfast options, healthy choices, and traditional Spanish products to suit the tastes of our national and international guests.
What are the breakfast hours?
The buffet breakfast is served every day from 8:00 to 10:30 a.m. in the Hotel Cimbel restaurant.
What are the opening hours of the Hotel Cimbel restaurant?
The restaurant's regular opening hours are:
- Breakfast: 8:00 – 10:30 a.m.
- Lunch: 1:30 – 3:00 p.m.
- Dinner in winter: 7:30 – 9:30 p.m.
- Dinner in summer: 8:00 p.m. – 10:00 p.m.
Hours may be subject to change depending on the season and the hotel's operational needs.
Does the restaurant offer vegetarian, vegan, or gluten-free options, and cater to food allergies and intolerances?
Yes. Our buffet offers various vegetarian, vegan, and gluten-free options.
If you follow a specific diet, we recommend informing our team so we can advise you on the available options during your stay.
If you have any food allergies or intolerances, we recommend informing the hotel before your arrival and then informing the restaurant team.
Our staff can provide information on the ingredients and available options to help you choose the most suitable dishes.
Our cuisine focuses on balanced and flavorful dishes, using salt sparingly to respect the natural taste of each ingredient and offer healthier meals.
Is the Hotel Cimbel restaurant open to non-guests?
Yes. The Hotel Cimbel restaurant is also open to non-guests, subject to availability. To guarantee table availability, we recommend making a reservation in advance, especially during peak season.
Does Hotel Cimbel have a bar?
Yes. Hotel Cimbel has two bars.
Inside, you'll find our Lobby Bar, while on the outdoor terrace, you'll find our Chiringuito, a perfect spot to relax and enjoy the atmosphere of Benidorm overlooking the Mediterranean.
What can I eat and drink at the bar?
The bars offer a selection of coffees, drinks, cocktails, appetizers, snacks, and light meals, ideal for a drink during the day or enjoying a casual meal on the terrace.
What are the bar's opening hours?
The bars are usually open from 9:00 a.m. to midnight, serving food from 10:30 a.m. to 10:00 p.m.
Opening hours may vary depending on the season and weather conditions.
Do I need to be a hotel guest to access the bar?
No. The Hotel Cimbel's beach bar is open to the public, so you can enjoy our terrace even if you're not staying at the hotel.
Access is subject to availability and requires a purchase.
Where can I have a drink with sea views at the Hotel Cimbel?
Both the lobby bar and the terrace beach bar offer views of the Mediterranean Sea.
If you're looking to enjoy the outdoors, the beach bar is a particularly pleasant option in the late afternoon and evening, where you can have a drink, a cocktail, or something to eat while enjoying the atmosphere and the sea views on the beachfront of Levante Beach in Benidorm.
Are there any special dining conditions during Christmas and New Year's?
Yes. During the Christmas period, special conditions apply to reservations that include half board or full board and whose stay includes the nights of December 25th or 31st.
- Stays that include December 25th:
Half-board reservations must include dinner, regardless of whether the Christmas Gala is included.
Full-board reservations must include dinner. In this case, guests may enjoy the corresponding meal on the day of departure.
- Stays that include December 31st:
Half-board reservations must include lunch, regardless of whether the New Year's Eve Gala is included.
Full-board reservations must include lunch and guests may enjoy the corresponding meal on the day of departure.
- New Year's Eve Gala:
For all reservations that include the night of December 31st, the New Year's Eve Gala, when included, must be paid in advance along with the first night's stay as a deposit.
What do half board and full board include?
Half board includes breakfast and one main meal.
You can choose between:
- Breakfast + lunch.
- Breakfast + dinner.
Every day at breakfast, we will ask you which meal you would like so we can estimate your needs for our internal organization.
Full board includes breakfast, lunch, and dinner at the Hotel Cimbel restaurant.
Are drinks included in half board or full board?
No. Drinks are not included in the half board or full board meal plans and will be charged separately at lunch or dinner.
Does Hotel Cimbel have a swimming pool?
Yes. Hotel Cimbel has a large outdoor swimming pool located opposite Levante Beach, as well as a children's pool, ideal for relaxing and enjoying Benidorm's climate all year round.
Who can use the Hotel Cimbel's swimming pool?
Access to the pool is reserved exclusively for guests staying at Hotel Cimbel.
What are the pool's opening hours?
The pool is open every day from 9:00 a.m. to 7:00 p.m.
Hours may vary depending on the season and weather conditions. You can check the updated schedule at reception during your stay.
Is the pool heated?
No. The outdoor pool is not heated, and its temperature varies depending on the time of year.
Does the hotel have a children's pool?
Yes. Hotel Cimbel has a separate children's pool so that the little ones can enjoy swimming more comfortably and safely.
Are there sun loungers and parasols by the pool?
Yes. The pool terrace has sun loungers and parasols for the exclusive use of hotel guests.
Reserving sun loungers is not permitted. We kindly ask that you leave them free for other guests to enjoy after use.
Does Hotel Cimbel provide pool towels?
Yes. The hotel provides free pool towels to all guests.
We encourage you to use this service responsibly. If needed, you can request a clean towel during your stay.
A charge of €25 per towel will be applied if the towel is not returned.
Can I use the pool on my arrival or departure day?
Yes. As a guest of Hotel Cimbel, you can enjoy the pool and terrace on both your arrival and departure days, according to the hotel's terms and conditions and schedules.
Is there a poolside bar?
Yes. The pool terrace features a beach bar where you can enjoy coffee, soft drinks, cocktails, snacks, and light meals without leaving the pool area.
Can I reserve sun loungers by the pool?
No. To ensure the enjoyment of all our guests, it is not permitted to reserve sun loungers or leave personal belongings on them when not in use.
Does the Hotel Cimbel terrace have sea views?
Yes. The Hotel Cimbel terrace and pool enjoy a magnificent location opposite Levante Beach, offering privileged views of the Mediterranean Sea, ideal for relaxing while enjoying the sun, a drink, or a moment of rest.
Does the Hotel Cimbel pool have a lifeguard service?
No. The Hotel Cimbel pool does not have a lifeguard service.
However, during the season, we have a team of pool attendants who ensure the comfort, proper functioning of the facilities, and safety of our guests.
Outside of this period, the pool remains open for the exclusive use of hotel guests, although it is not 24/7 supervised.
Children must be supervised by an adult at all times
Where is Hotel Cimbel located?
Hotel Cimbel is located on the beachfront of Levante Beach, one of Benidorm's most iconic areas.
Its excellent location provides direct access to the promenade and is just a few minutes' walk from the Old Town, the shopping area, and a wide variety of restaurants, bars, and entertainment options.
How far is Levante Beach?
Hotel Cimbel is located directly across from Levante Beach. You only need to cross the promenade to reach the beach.
Is Hotel Cimbel close to Benidorm's Old Town?
Yes. Benidorm's Old Town is about a 10-minute walk away, where you can discover charming streets, shops, tapas bars, and viewpoints overlooking the Mediterranean.
How can I get to Hotel Cimbel from Alicante-Elche Airport?
Alicante-Elche Miguel Hernández Airport is located approximately 60 kilometers from the hotel.
You can arrive by car, taxi, bus, or via a private transfer that our team can help you arrange.
The journey usually takes between 40 and 50 minutes, depending on traffic.
How to get to Hotel Cimbel by car?
Getting to Hotel Cimbel by car is very easy.
If you are traveling on the AP-7 motorway, take exit 65 towards Benidorm (Levante) and continue on the CV-753 and Avenida de la Comunidad Europea until you reach Avenida de Europa, where the hotel is located.
Hotel Cimbel has underground parking for its guests. We recommend booking your space in advance, as spaces are limited.
How to get to Hotel Cimbel by bus?
If you arrive at Alicante-Elche Miguel Hernández Airport, ALSA offers a direct service to Benidorm with frequent departures throughout the day.
The final stop is approximately 100 meters from Hotel Cimbel, so you can reach it on foot in just a few minutes.
In addition, the city bus lines 1 and 3 are located very close to the hotel, connecting you to some of Benidorm's main tourist attractions and making it easy to get around the city.
Does Hotel Cimbel offer an airport transfer service?
Yes. We can arrange private transfers to and from Alicante-Elche Airport.
We recommend requesting this service in advance to guarantee availability.
Is there a bus stop near the hotel?
Yes. Very close to Hotel Cimbel, you'll find city bus stops that connect to different areas of Benidorm and its surroundings.
Is the train station near the hotel?
The Benidorm TRAM station is just a few minutes away by car and connects the city with Alicante and other towns on the Costa Blanca.
Can I get to the hotel by car?
Yes. Hotel Cimbel is easily accessible by car and has underground parking for its guests.
We recommend booking your parking space in advance, as spaces are limited.
Where can I park if I arrive by car?
Hotel Cimbel has private underground parking for guests.
If the parking garage is full, our reception team can inform you about alternative parking options nearby.
Is it possible to walk to the main attractions in Benidorm?
Yes. Thanks to its excellent location, from Hotel Cimbel you can walk to Levante Beach, the Old Town, the Balcón del Mediterráneo (Mediterranean Balcony), the shopping area, and numerous restaurants and entertainment venues.
Are there supermarkets, pharmacies, and shops near the hotel?
Yes. In the vicinity of Hotel Cimbel, you will find supermarkets, pharmacies, shops, cafes, and all kinds of services just a few minutes' walk away.
What places of interest are near Hotel Cimbel?
Very close to the hotel, you can visit Levante Beach, the Balcón del Mediterráneo, Benidorm's Old Town, the seafront promenade, the shopping area, and a wide variety of restaurants, terraces, and leisure activities.
Is it easy to get around Benidorm without a car?
Yes. Thanks to the Hotel Cimbel's prime location, many of Benidorm's main tourist attractions can be easily explored on foot.
In addition, the city has an excellent public transport network and taxi services
From what age are children considered at Hotel Cimbel?
At Hotel Cimbel, children are considered to be guests between the ages of 2 and 10, inclusive.
From age 11 onwards, the adult rates apply.
Does Hotel Cimbel have cribs?
Yes. We have free cribs for babies up to 2 years old, subject to availability.
We recommend requesting them when making your reservation to guarantee their availability during your stay.
Does Hotel Cimbel have family rooms?
Yes. Hotel Cimbel has several accommodation options ideal for families.
Superior Rooms are the most economical option for families, as they have a comfortable sofa bed and can accommodate up to 2 adults and 2 children.
If you are looking for a more spacious and comfortable stay, we recommend our Suite, which has a separate bedroom with a private bathroom and a spacious living room with a sofa bed and a guest toilet, offering greater comfort for families.
Do the rooms have a sofa bed?
Yes. The Superior, Deluxe, and Luxury Rooms with private pool, as well as the Suite, have a comfortable sofa bed, allowing families or a third guest to stay, depending on the maximum occupancy of each room category.
Does Hotel Cimbel have a children's pool?
Yes. The hotel has a children's pool, so the little ones can enjoy swimming in a space designed just for them.
Is Hotel Cimbel accessible for people with reduced mobility?
Yes. Hotel Cimbel has adapted facilities and a limited number of rooms for people with reduced mobility.
We recommend contacting our reservations team before your stay so we can help you choose the most suitable option.
Does the hotel have elevators?
Yes. Hotel Cimbel has elevators that provide easy access to the rooms and the different floors of the hotel.
Can I request an adapted room?
Yes. If you need an adapted room, we recommend indicating this when making your reservation or contacting our team directly.
Accessible rooms are limited and assigned based on availability.
Can the restaurant accommodate children or special diets?
Yes. Our restaurant offers a variety of options for the whole family. If you have any allergies, intolerances, or specific dietary needs, we recommend informing us in advance so our team can best assist you.
Is Hotel Cimbel accessible for wheelchair users?
Yes. Hotel Cimbel is adapted to facilitate mobility for wheelchair users.
The hotel has access ramps and accessible routes that allow for comfortable movement throughout the main common areas, such as the reception, restaurant, bars, terrace, and pool.
We also have a limited number of rooms adapted for people with reduced mobility. We recommend requesting these when making your reservation to guarantee availability.
What are the conditions for making a reservation?
To confirm a reservation at Hotel Cimbel, you must provide a valid credit card as a guarantee and an email address where you can receive the confirmation and all information regarding your stay.
Are pets allowed at Hotel Cimbel?
No. Hotel Cimbel does not allow pets, with the exception of guide or assistance dogs, in accordance with current legislation.
What is the cancellation policy?
Cancellation policies depend on the rate booked.
For our flexible rates, cancellation is free up to 7 days before the arrival date. After this period, the amount corresponding to the first night of the reservation will be charged, and the rest of the stay will be canceled.
We recommend that you always consult the specific conditions indicated during the booking process.
How many rooms are required for a reservation to be considered a group?
Reservations that include more than six rooms are considered "group reservations."
Hotel Cimbel reserves the right to review, modify, or cancel individual group bookings when they can be considered as a group reservation.
If you wish to book more than five rooms, please contact our reservations team directly at reservas@hotelcimbel.com, where we will be happy to provide you with availability, terms and conditions, and a personalized proposal.
Is smoking allowed at Hotel Cimbel?
No. Hotel Cimbel is a smoke-free environment, so smoking is not permitted in the rooms, indoor common areas, or outdoor hotel facilities.
We appreciate the cooperation of all our guests in maintaining a healthy and pleasant environment for everyone.
What happens if I forget something at Hotel Cimbel?
If you have forgotten something during your stay, we recommend contacting Hotel Cimbel as soon as possible.
If the item has been found by our housekeeping or reception staff, we can hold it until you can collect it in person or, if you prefer, send it to you via courier. In this case, shipping costs will be the responsibility of the customer.
Is the Christmas and New Year's Eve Gala Dinner mandatory?
Yes. The Gala Dinner on December 25th and the Gala Dinner on December 31st are mandatory for all guests who have booked a stay on a Half Board or Full Board basis during those dates.
These special conditions apply only to stays that include the nights of December 25th or 31st.
What happens if I cause damage to the room or hotel facilities?
Guests are responsible for the proper use of the rooms and facilities of the Hotel Cimbel during their stay.
In the event of damage, defects, or losses caused by improper or negligent use, the hotel may charge the customer for the cost of repair, replacement, or substitution of the affected items.
What can I do during my stay in Benidorm?
Benidorm offers activities for all tastes. From the Hotel Cimbel, you can enjoy its beaches, stroll through the old town, visit the Balcony of the Mediterranean, practice water sports, discover theme parks, take excursions along the Costa Blanca, or enjoy a wide range of leisure activities, restaurants, and nightlife.
Which beaches are near the Hotel Cimbel?
The Hotel Cimbel is located opposite Levante Beach, one of Benidorm's most famous beaches.
A short distance away, you can also visit Poniente Beach, Mal Pas Cove, Tío Ximo Cove, and Almadrava Cove.
Which is the best beach in Benidorm?
Levante Beach is one of the most popular thanks to its wide expanse of fine sand, calm waters, promenade, and wide variety of restaurants, terraces, and activities. By staying at the Hotel Cimbel, you can enjoy this beach just steps from the hotel.
What places of interest can I visit near Hotel Cimbel?
Very close to the hotel you'll find some of Benidorm's most iconic landmarks, such as:
- The Balcony of the Mediterranean.
- The Old Town.
- The Levante Promenade.
- L'Aigüera Park.
- The Marina.
All of these can be easily visited on foot.
What theme parks are near Hotel Cimbel?
Benidorm boasts some of Spain's most important theme parks:
- Terra Mítica.
- Aqualandia.
- Mundomar.
- Terra Natura.
- Aqua Natura.
All of them are just a short drive from Hotel Cimbel.
Can I practice water sports on Levante Beach?
Yes. On Levante Beach you can enjoy activities such as paddle surfing, kayaking, jet skiing, parasailing, and other water sports for much of the year.
What excursions can I take from Benidorm?
From Benidorm, you can visit some of the most beautiful places on the Costa Blanca, such as:
- Altea
- Guadalest
- Las Fuentes del Algar
- Villajoyosa
- Calpe
Our reception team will be happy to help you organize these excursions.
Where can I go shopping in Benidorm?
Just a few minutes from Hotel Cimbel, you'll find Benidorm's shopping district, with shops, boutiques, supermarkets, shopping centers, and traditional markets.
What's the nightlife like in Benidorm?
Benidorm is one of the leading tourist destinations in the Mediterranean and offers a wide variety of bars, terraces, pubs, live music venues, and entertainment options for all ages.
Is Benidorm a good destination for families?
Yes. Benidorm is an ideal destination for families thanks to its beaches, theme parks, children's activities, promenades, and a wide range of leisure activities for all ages.
What's the best time to visit Benidorm?
Benidorm enjoys a Mediterranean climate with over 300 days of sunshine a year, making it a perfect destination to enjoy in any season.
Each season offers a different experience: beaches in summer, peaceful getaways in spring and autumn, and excellent weather during the winter.
What festivals and events are held in Benidorm?
Throughout the year, Benidorm hosts numerous events, such as the Bonfires of San Juan, the Patron Saint Festivals, sporting competitions, music festivals, and traditional markets.
Our reception team can provide you with information about events scheduled during your stay.
What towns can I visit near Benidorm?
If you'd like to explore the surrounding area, we recommend visiting towns like Altea, Guadalest, Villajoyosa, Calpe, or Polop, all located a short drive away and perfect for a day trip.
What is the best area to stay in Benidorm?
It allows you to naturally position Levante Beach and explain why the Hotel Cimbel enjoys a prime location.
What to do in Benidorm when it rains?
Although Benidorm enjoys more than 300 days of sunshine a year, rainy days also offer plenty of leisure options.
You can explore the old town and its charming streets, visit the Balcón del Mediterráneo viewpoint, enjoy local cuisine in restaurants and cafes, go shopping, visit museums, or relax in a spa. It's also a great time to discover the city's cultural and leisure offerings.
Our reception team will be happy to recommend activities and places of interest so you can make the most of your stay, whatever the weather.
What is Hotel Cimbel's commitment to sustainability?
At Hotel Cimbel, we believe that offering an excellent experience to our guests also means caring for the environment.
For decades, we have worked to reduce our environmental impact through investments in energy efficiency, water conservation, renewable energy, responsible waste management, the consumption of locally sourced products, and initiatives that promote more sustainable tourism in Benidorm.
What energy efficiency measures has Hotel Cimbel implemented?
Innovation is part of our history.
More than 40 years ago, we were pioneers in installing solar thermal panels for domestic hot water production, and recently, we replaced our old oil-fired boilers with modern aerothermal systems, eliminating the use of fossil fuels in our facilities and significantly improving our energy efficiency.
Does Hotel Cimbel use renewable energy?
Yes. We are committed to renewable energy as part of our dedication to more responsible tourism.
In addition to our solar installations, we have a photovoltaic pergola for self-consumption, making us one of the pioneering hotels in Spain to incorporate this technology. Thanks to it, the Luxury rooms with private pools generate all the energy they consume.
What actions does Hotel Cimbel take to save water?
We are aware that water is a particularly valuable resource in the Mediterranean.
Therefore, we have implemented water-saving systems in faucets and showers, as well as promoting responsible consumption among our guests through initiatives such as the voluntary reuse of towels and other awareness measures.
How does Hotel Cimbel contribute to reducing waste?
We have a recycling program and are working to reduce the consumption of single-use plastics.
In addition, we prioritize the use of environmentally friendly cleaning products and amenities.
Does the restaurant focus on local products?
Yes. Our kitchen prioritizes the use of local and seasonal products whenever possible.
In this way, we support local suppliers, reduce the carbon footprint associated with transportation, and offer fresher, more authentic cuisine.
Does Hotel Cimbel have charging points for electric vehicles?
Yes. Our parking lot has charging stations for electric vehicles, facilitating more sustainable mobility for our guests.
What can guests do to contribute to sustainability during their stay?
Our guests are also part of this commitment.
Small gestures, such as reusing towels whenever possible, using water and energy responsibly, and helping with waste separation, contribute to reducing the environmental impact of each stay.
Does Hotel Cimbel promote responsible and ethical management?
Yes. In addition to our environmental commitment, we work to ensure responsible, transparent, and respectful management.
We have an Ethics Hotline, through which employees, partners, and third parties can confidentially report any conduct that may be contrary to our ethical principles or current regulations.
Why is Hotel Cimbel committed to sustainable tourism?
Because we believe the future of tourism lies in offering quality experiences while simultaneously reducing our environmental impact.
Our commitment to innovation, energy efficiency, and continuous improvement allows us to move towards a more responsible tourism model, contributing to the sustainable development of Benidorm and the Costa Blanca.
What is Benidorm doing to be a sustainable tourist destination?
Benidorm is one of the Mediterranean's most committed tourist destinations to sustainability, promoting initiatives in energy efficiency, responsible water management, sustainable mobility, and environmental protection.
As part of this destination, Hotel Cimbel shares these values and develops actions that contribute to more responsible tourism.
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Avenida Europa, 1
03503 Alicante, Benidorm
España
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